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Post-Occupancy Evaluation (POE)

Many buildings do not perform as planned - in some cases this can impact on running costs, staff and client satisfaction and performance, health, safety and comfort. For repeat construction clients, learning from and correcting past mistakes in design and commissioning of buildings can be extremely cost-effective and greatly improve workplace productivity.

Post-Occupancy Evaluation (POE) is the process of obtaining feedback on a building's performance in use. The value of POE is being increasingly recognised, and it is becoming mandatory on many public projects. POE is valuable in all construction sectors, especially healthcare, education, offices, commercial and housing, where poor building performance will impact on running costs, occupant well-being and business efficiency.

Post-Occupancy Evaluation will:

  • Highlight any immediate teething problems that can be addressed and solved
  • Identify any gaps in communication and understanding that impact on the building operation
  • Provide lessons that can be used to improve design and procurement on future projects
  • Act as a benchmarking aid to compare across projects and over time.

BRE offers a variety of post-occupancy evaluation methods which can be tailored to your individual needs, including:  

  • Occupant and client consultation
    • Environmental comfort and control over environmental conditions
    • Building impact on productivity and performance, staff and user retention and motivation
    • Customer experience and user satisfaction with amenities, image and layout
    • Review of design, procurement, construction and handover processes.
  • Monitoring of environmental conditions - including temperature, noise, light, air quality, ventilation and relative humidity.
  • Assessment of design quality using BRE's DQM -a structured method for assessing design quality and building performance against industry benchmarks and good practice.
  • Sustainability and utility audits - to measure and demonstrate the environmental performance of buildings in use, to inform property management and energy efficiency strategies.

Learn more about Post Occupancy Evaluation from our recent webinar on POE